At RSBC, We have remarkable experiences and Tools to anonymously evaluate and assess the quality of service delivered offered to your customers through the Mystery shopping in Banks, Hotels, Insurance companies, Supermarkets and other service providers. Posing as a real customer, our mystery shoppers will perform the role and activities of any regular customer and evaluate your staffs ‘Products/service Knowledge, Customers service helpfulness, Transaction Turnaround time and Ambiance (Premise External & Internal cleanness), call center and social media Platforms.
The quality of Customer Service is becoming more and more of an instrumental measure to gauge the success of any organization vis a vis of its stakeholders. RSBC is your choice to evaluate how your customers perceive the service offered to them. Mystery Shopping has lately emerged as a wonderful method to conduct customer satisfaction research for various companies.
RSBC’s Mystery shopping survey will help your company identify gaps in expectation and take the necessary remedial action. It will raise awareness of your procedures and improve staff conduct. As a result you will see customer service levels improve which may in turn lead to increased sales.
